Refund Policy
RETURN OF EQUIPMENT
No Equipment returns will be accepted unless Company expressly agrees in advance to permit the return of such Equipment. All returns will be pursuant to Company’s written instructions. Customer must contact Company for a Return Material Authorization (RMA) before returning any Equipment. All returns must reference the RMA number along with the original invoice number and the reason for return. All returned Equipment must be shipped F.O.B. Company’s location, freight prepaid.
LIMITED WARRANTY AND DISCLAIMER
THE EQUIPMENT SHALL CONFORM, IN ALL MATERIAL RESPECTS, TO THE WRITTEN DOCUMENTATION COMPANY PROVIDES TO CUSTOMER WITH SUCH EQUIPMENT FOR A PERIOD OF ONE YEAR FOLLOWING CUSTOMER’S ACCEPTANCE THEREOF. EXCEPT FOR THE FOREGOING LIMITED WARRANTY, ALL EQUIPMENT IS SOLD AS IS, AND COMPANY HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, AT LAW OR IN EQUITY, WITH RESPECT TO THE EQUIPMENT AND/OR TECHNICAL SUPPORT OR THEIR CHARACTERISTICS, QUALITY, PERFORMANCE OR VALUE, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF ANY INTELLECTUAL PROPERTY RIGHTS OF THIRD PARTIES. CUSTOMER ASSUMES FULL RESPONSIBILITY THAT THE EQUIPMENT MEETS THE REQUIREMENTS, SPECIFICATIONS AND/OR INTENDED USE OF CUSTOMER, AND COMPANY MAKES NO REPRESENTATION WITH RESPECT TO THEM. THE PARTIES AGREE THAT CUSTOMER’S SOLE AND EXCLUSIVE REMEDY AGAINST COMPANY FOR ANY CLAIM OF ANY KIND, INCLUDING BREACH OF WARRANTY, NEGLIGENCE AND/OR STRICT LIABILITY IN TORT, SHALL BE FOR THE REPAIR OR REPLACEMENT OF DEFECTIVE EQUIPMENT, SUCH REPAIR OR REPLACEMENT TO BE AT COMPANY’S SOLE DISCRETION. THE PARTIES AGREE THAT IN NO EVENT SHALL COMPANY BE LIABLE TO CUSTOMER, A USER, OR ANY THIRD PERSON FOR LOSS OR DAMAGES TO PROPERTY RESULTING FROM FAILURE OF COMPANY’S EQUIPMENT TO OPERATE OR TO FUNCTION PROPERLY, NOR ANY INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES RESULTING THEREFROM. CUSTOMER SHALL OBTAIN ITS OWN INSURANCE COVERING PERSONAL INJURY AND PROPERTY LOSS OR DAMAGE TO ITS PREMISES, AND HEREBY AGREES TO INDEMNIFY COMPANY AGAINST ALL CLAIMS OF THIS NATURE.