With a laser-like focus on innovation, IOSiX is committed to designing only devices that outperform others in the market in terms of size, capabilities, and price.

WHY DOES MY DEVICE NEED ATTENTION?

Firmware older than version 360 does not contain our enhanced cybersecurity features, increasing the risk of potential security vulnerabilities and tampering and the risk of a crash.

WHAT WILL IOSiX DO?

IOSiX has provided firmware updates, first released in May of 2024, for all IO-1020 Micro Devices, free of charge.  The update should take less than 5 minutes to complete. 

WHAT SHOULD YOU DO?

Please update your devices to the latest firmware version available (version 360 and later) immediately. These versions offer enhanced security features designed to protect you and your applications.

IF YOU ARE AN ELD SOFTWARE DEVELOPER:

Using the IOSiX app APIs, you will need to update to the latest version (Android and iOS v2.0.0 or later) to maintain current functionality.

• *App performance will be unaffected by the update.
• *App APIs are available on the IOSiX Bitbucket

IF YOU ARE AN END-USER:

Please ensure your app is operating on the latest firmware (Firmware 360 or later) and install any available updates. Check with your software provider to determine if they support this functionality. If your software provider does not support firmware updates, or you are unable to access their application, please contact IOSiX for instructions. For further assistance with device updates, contact your software provider.

WHO SHOULD YOU CONTACT WITH FURTHER QUESTIONS OR CONCERNS?

If you have questions or concerns about this recall, please contact IOSiX at (855)623-1939 or email support@iosix.com.

If IOSiX fails or is unable to remedy this defect without charge, or within a reasonable amount of time, you may submit a written complaint to:

• Administrator
  National Highway Traffic Safety Administration
  1200 New Jersey AVE SE
  Washington, DC 20590

You may also call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.

More information can be found on the NHTSA website.

WHAT IF YOU ARE A LESSOR?

Federal law requires that you forward a copy of this safety recall notice to the lessee.

WHAT IF YOU NO LONGER OWN THE DEVICE?

If you no longer own the device, please contact us at support@iosix.com to let us know.

WHAT IF YOU HAVE ALREADY PAID FOR THIS REPAIR?

You may be eligible to receive a reimbursement for the cost of repairs made prior to receiving this notice.  You may submit your receipts via email at support@iosix.com or by mail to 1161 Oak Valley Drive, Ann Arbor, MI 48108.